Have you ever wanted something so badly that you just need it there and then with no time to wait in the world? It can be tough knowing that we have to wait for something to arrive in the mail, or for it to come into stock in the store. Instant gratification can be a hard burden to carry – especially when you know how much you desire something in that very moment. This could be anything from a slice of your favorite cake, a vacation of a lifetime, or a brand new phone.
Whatever the case, we know what we want – and we want it now. It’s thought that us humans are only getting more wantful as the years go past. After all, the new tech and all those trips can be enough to see many of us dreaming of the day they will be ours. Sadly, it seems as though not everyone in the world is ready to fulfill all our hopes and dreams.
Years of experience
Becoming a carpenter often takes years of training and even longer to perfect your skills. Thankfully, Abs Delfuego had plenty of experience under his belt as this carpenter had built quite the reputation for himself. As well as running a successful business, Abs had also established a name for himself.
Now, he’s one of the leading carpenters for crafting custom-made arcade machines entirely from scratch. He has seen thousands of clients come and go, but Abs was about to meet one who had a few more demands than he was used to handling.
A new client
It was just another day when Abs checked his phone to see there was a message from a number he didn’t recognize. It turned out that it was a potential client who wanted to know id Abs could help him with a new build. All he wanted was a custom desk large enough for all his monitors that came finished with a slanted keyboard area to make his gaming as comfortable as possible.
It seemed like a simple enough request, and one that Abs had fulfilled many times in the past. It took just five minutes for Abs to type out his reply, and it looked as though the customer was in luck. Abs had already crafted such a desk and had the templates all ready to go. However, he would have to wait at least two weeks before getting his finished piece.
Sadly, it seemed as though two weeks was two weeks too long for this customer who needed their desk there and then. Although Abs was used to working to a time limit, it turned out that he already had a lot on his plate thanks to all the other orders he was making at the time. The customer told Abs he had been referred to the carpenter by Mark, but Abs was already one step ahead.
It turned out the pair worked together, and it was thanks to Mark the customer would have to wait so long in the first place. It appeared that nothing was good enough for this eager customer. Rather than walking away, he began to threaten Abs as he wanted to try and get Mark to pull their contract. This could result in Abs missing out on tons of business as a result.
Calling for backup
It looked as though nothing was good enough for this customer. He knew what he wanted, and he wanted it as soon as possible. Abs continued to state how there was no way he would be able to start crafting the desk in less than two weeks. However, the customer knew that he could dangle the threat of telling Mark over the carpenter’s head.
Little did he know that Abs was about to take it one step further and decided to get Mark in on the action. As well as getting work from Mark, it turned out that Abs’ creations also had benefits for Mark. Pulling the contract was probably one of the last things he would want to do- especially over a demanding customer. All Abs needed to do was call Mark and get to the bottom of the situation. Hopefully, his friend would understand.
Playing a game
Although the customer had made some extreme demands in his messages, it looked as though he could be in luck when Abs decided to re-check his schedule. Unfortunately, this was about to become another step in Abs’ comedy routine. It looked as though he’d had enough of the man’s demanding ways and wanted to play a game instead.
The minutes ticked by, and Abs continued to keep the customer on the edge of his seat. That was until he cottoned on to what was happening. It took 30 minutes for him to realize the game, and now Abs was keeping quiet so he didn’t upset the customer even further. It looked as though he’d finally taken the hint. That was until Abs got another message through on his phone from none other than Mark. Things really were starting to get serious.
Help from dad
It turned out the customer’s dad, Preet, was upset about the way his son had been treated and was demanding answers. Mark explained how Preet believed that Abs had been rude to his son, but thankfully, Mark had his friend’s back.
Mark apparently explained how it was Preet’s son that had been so demanding, and he now wanted copies of the conversations to get to the bottom of the story. Preet was a regular customer. Mark needed to keep him sweet while setting the record straight once and for all.
Not only was Preet one of Mark’s regular customers, but he was also incredibly wealthy and had spent a lot of money over the years. Now, he wanted Mark to see if there was anything he could do to get the desk in time for a party.
Although he apologized for his son, it wasn’t enough for Abs to change his mind, once again, he explained how the materials wouldn’t arrive in time, and he wasn’t willing to work all hours of the day to make the entitled customer’s dreams come true.
Understanding the situation
Abs was a busy carpenter, and it turned out there was a good reason it would take two weeks to start the desk: he already had plenty of jobs with deadlines that needed to be complete. Plus, there was no way that he could make the materials arrive any faster.
Thankfully, Mark was understanding about the situation. Being in the same line of work meant that he understood how it all worked and knew there was no way that Abs could let down his eagerly awaiting customers.
It looked as though it was finally over. That was until yet another message popped up from Preet’s son. Abs thought that he was long gone, yet it seemed he didn’t understand that deadlines were deadlines and there was nothing that he could do.
Thankfully, the customer started by explaining how he was sorry for his behavior. However, it wasn’t long before he asked, once again, if Abs could cut him some slack and fit in his request. Abs wasn’t giving in and replied there was no way he could squeeze it in.
Explaining the situation
Abs hoped that by explaining the situation even further that the customer would begin to understand why there was no way he could get the desk in time. Abs started by messaging about how he already had plenty of jobs in progress.
Plus, the carpenter had taken their money and promised other customers deadlines; there was no way that he could cancel on them now. As if that wasn’t enough, Abs confessed the shipping would still take two or three days.
Sometimes, people are willing to make exceptions for people – especially when the item is for a big occasion, such as a birthday. Unfortunately, Abs wasn’t going to budge. The customer explained how it was his birthday the following Friday and needed the desk for the day.
However, Abs admitted that he couldn’t get the parts in time and even building it over the weekend wouldn’t mean that it would arrive on time. It was time for a new trick. This time, the customer was going to bring his father into the mix.
Remembering his position
The customer explained that even though Mark was the GM, he hoped that Abs knew who his father was. Although Abs knew the customer was trying to threaten his job, it didn’t take long for him to type out a reply that would hopefully get him off his back.
Unfortunately, the customer didn’t seem to get the joke. In fact, it wasn’t long before he replied how he has always known who his father is, but Abs should remember his position as he was asked to do a favor by the customer’s father and Mark.
One final plea
It was only now that the customer revealed how old he really was. It turned out that he was just 19 years old. He apologized once again, but wouldn’t give up with the relentless pleading for Abs to fulfill his order. That wasn’t all.
The customer soon messaged how it was his dad giving Abs the work, and this was enough to push Abs over the edge, the carpenter replied how he couldn’t believe he had just played the card, and it was actually him that gave his dad the work.
Calling for dad
The youngster soon tried to backtrack and confessed how he never meant his comments to come across the way they had been taken. The best bit? He even asked once more if Abs would make the desk. However, it didn’t take long for him to realize he wasn’t getting his order.
The customer soon began to call Abs every name under the sun as he hoped the carpenter would change his mind. Abs knew the only way to end it all was to get the customer’s dad involved – and show him the chain of messages.
To the internet
Abs had enough of the messages and decided that it was time the entire world saw what he had been dealing with for the last few days. It didn’t take long before thousands of people all around the world had seen the messages.
Many believed the customer was “entitled” and outrageous, and even praised Abs for the way he handled it all. It seemed as though no one could understand how far the youngster had gone in a bid to get what he wanted for his birthday.
Not the first
Believe it or not, but this isn’t the first time that Abs has been forced to deal with unreasonable customers. The carpenter admitted he often receives anywhere between 20 and 30 messages a day all from people putting in orders.
Thankfully, Abs has learned how to deal with the ones who usually want more than most would expect. The carpenter knows to start politely, but as soon as they become “entitled or arrogant” he will “shut them down.” It looks as though no one messes with Abs.
Looking for alternatives
It wasn’t until the end of their conversation that the customer confessed he would end up having to fo to Officeworks to get the desk instead. Perhaps a visit to the store could have saved all the trouble of getting a custom build in the first place?
The store has supplied just about everything any office could need for many years, and it looked as though they were about to get one more customer. Sadly, it might not be the piece that he had in mind.
Plenty of business
Running a thriving business means that Abs is often getting referrals from many people, and it looks as though he doesn’t struggle to find enough customers. That means that missing out on making the custom desk wouldn’t take too much of a blow on Abs’ bank balance.
Thankfully, it looked as though the world was on the carpenter’s side as most people believe that he did nothing wrong and was right to behave the way that he did. It looks as though his business will probably still be safe – even after his encounter with the teen.
A thriving trade
Abs spends the majority of his day working as an engineer. However, he uses his free time to make custom arcade and games machines using a small workshop that he owns. The best bit? The majority of Abs’ clients are disabled.
He loves to make their dreams come true! Many of his customers have returned time after time, and it seems as though everyone was on his side. Even Mark understood the difficulty of the situation in the end.
The last minute
Sadly, it looked as though the teen was never going to get his custom desk for his birthday – no matter how hard he tried. However, many have questioned why he never asked for the build sooner rather than leaving it until the last minute.
It seems as though we may never know. Thankfully, it looks as though Abs has been able to keep his client base and the altercation hasn’t affected his trade in any way. All he did was avoid a difficult customer, right?
Accepting the answer
Many years in the trade meant that Abs had learned the importance of sticking to his promises to other customers. There were already many people waiting for their builds, and there was no way that Abs was going to let them down.
However, it looked as though it was going to take a long time for the teen to get the hint that there would be no desk heading his way. While it might sometimes pay off to be persistent, it seems as though we need to learn that no may also mean no, too.
Mark and Abs
So how are Mark and Abs connected in the first place? As previously mentioned, Abs is an engineer but he also owns a small workshop to build the custom arcade machines.
The company where Mark is the general manager works closely with Abs, contracting him to build things that they need for the disabled community. Mark knows Abs is a hard worker and a fair man, so he trusts him when he says that a request is not reasonable.
Running his own business
Luckily for Abs, he owns his own business so he can handle people like this entitled teenager how he sees fit. He won’t put up with abuse or bullying and he uses his smart sense of humor to take control of the situation.
Abs hired customer service people to work for him in the past, but he prefers to handle it himself now. However, Abs said that if he was working for someone else, he probably would have handled the situation very differently.
Starting off polite
This particularly story went viral but it’s not the first time that Abs has had to deal with a rude customer. In fact, he said that he gets “unreasonable clients” every other day.
That’s a lot of people who are difficult to deal with. With all of his experience, Abs says that the best way to handle these situations is to start off polite. Then, when the customer starts to be rude or entitled, he “shuts them down.”
A YouTube channel
Abs has a very popular business, and he has enough customers that he doesn’t need to work for people who won’t treat him nicely. He also has a YouTube channel where he shares videos of his work.
Some of the videos have tens of thousands of views, and Abs’ followers really admire him both for his carpentry and for his no-nonsense way of conducting business. He even warns on his website that if you’re rude, he’ll write about you on Reddit.
Teaching a lesson
Whether or not he meant to, Abs taught this 19-year-old a lesson. In addition to learning that you shouldn’t speak to people in an entitled way, the teen needs to learn that just because he waited until the last minute to ask for something, that doesn’t make it an emergency for other people.
If he really wanted the desk in time for his birthday, he needed to ask for it (politely) in advance. Hopefully, after this experience, the young man will behave in a more mature way next time.